Improving Student Retention in Dojo Champ

Open Analytics → Retention. Dojo Champ scores every active student daily based on:

• Attendance frequency vs. their personal baseline
• Days since last attended class (180-day lookback)
• Payment status (failed cards, past-due invoices)
• Communication engagement (email opens, portal logins)

Students flagged At Risk have had no attendance in 14+ days. Sort by risk score and start your weekly outreach here.

Go to Communications → Automated Workflows and enable:

• Missed 2 Classes, friendly SMS check-in
• Missed 7 Days, email from the head instructor
• Birthday & Anniversary, personal recognition
• Welcome Series - 21-day onboarding for new students

Workflows respect each student's communication preferences and unsubscribe status automatically.

From a member's Membership tab you can Freeze a membership for 30, 60, or 90 days. Freezes pause billing and keep the student in your roster, about 40% of frozen members reactivate vs. ~5% of cancellations.

When a cancellation does happen, the system automatically logs a canceled_at date so you can run win-back campaigns 30 and 90 days later.

Payment friction is a hidden retention killer. Check Finance → Past Due weekly. Dojo Champ automatically:

• Retries failed cards on Stripe's smart schedule
• Emails the parent/student with a one-click update-card link
• Flags accounts past-due for 7+ days for personal follow-up

Use Belt Promotions and Stripes in the member profile. The student portal shows a visual progress bar to each student/parent, one of the strongest retention signals you can give them.